Thanks for visiting CiloGear's online store. Don't forget about CiloGear Blog where we publish updates and stories.
We are located in Portland, Oregon and now operate on Pacific Time. Call us from 10 am to 5 pm Pacific Time at 503-305-3858 and we'll do our best to answer by the third ring.
We are a lean manufacturer: we build packs when ordered. This doesn't mean custom, this means that we manufacture based on demand. "In Stock" means that we have all of the sub assemblies of the pack. Depending on how many packs we've got in the production queue, production time for an order can range from one day to three weeks.
Contact us with any question at cilogear@gmail.com We use gmail for this account because of the otherwise overwhelming amount of spam. Thanks!
CiloGear was founded in 2004 when the founder was living and climbing in Turkey. His previous job was consulting, and during a restructuring of the consulting company, Graham chose to take the risk of starting a business.
CiloGear designs all our products in house. We do all of our production at our facility in Portland, Oregon.
While we'd be happy to be out climbing, our commitment to our customers (and family) is paramount. Thanks for your business and support!
We are located in Portland, Oregon and now operate on Pacific Time. Call us from 10 am to 5 pm Pacific Time at 503-305-3858 and we'll do our best to answer by the third ring.
We are a lean manufacturer: we build packs when ordered. This doesn't mean custom, this means that we manufacture based on demand. "In Stock" means that we have all of the sub assemblies of the pack. Depending on how many packs we've got in the production queue, production time for an order can range from one day to three weeks.
Contact us with any question at cilogear@gmail.com We use gmail for this account because of the otherwise overwhelming amount of spam. Thanks!
CiloGear was founded in 2004 when the founder was living and climbing in Turkey. His previous job was consulting, and during a restructuring of the consulting company, Graham chose to take the risk of starting a business.
CiloGear designs all our products in house. We do all of our production at our facility in Portland, Oregon.
While we'd be happy to be out climbing, our commitment to our customers (and family) is paramount. Thanks for your business and support!
We're in St. Johns, Portland, just over the St. John's Bridge. We're actually in the old Columbia factory, if you can believe that...
CiloGear
6635 N. Baltimore
Suite #238
Portland, OR 97203
Email is cilogear@gmail.com
Telephone us at 503-305-3858 from 10am to 5pm PST.
Our address is our production facility. We don't have a retail store front. That said, CiloGear's "visiting hours" are on Wednesday afternoons from 3 to 5 PM. Please feel free to stop by and visit us during those hours.
We're generally in the office from Monday, and Wednesday through Friday, 9 am to 5pm PST. We're often involved in the nitty gritty of manufacturing, so please give us a bit to respond to emails. If you need to reach us, CALL US...
ciloinfo@gmail.com
CiloGear
6635 N. Baltimore
Suite #238
Portland, OR 97203
Email is cilogear@gmail.com
Telephone us at 503-305-3858 from 10am to 5pm PST.
Our address is our production facility. We don't have a retail store front. That said, CiloGear's "visiting hours" are on Wednesday afternoons from 3 to 5 PM. Please feel free to stop by and visit us during those hours.
We're generally in the office from Monday, and Wednesday through Friday, 9 am to 5pm PST. We're often involved in the nitty gritty of manufacturing, so please give us a bit to respond to emails. If you need to reach us, CALL US...
ciloinfo@gmail.com
Shipping Information:
We strive to ship within three business days of receiving your order. We build all packs when ordered, and we charge credit cards when we start building the pack.
We generally ship UPS or Fedex Ground within the USA (not including Alaska or Hawaii), and a $15 fee is appended to all orders to cover this kind of shipping, and all handling costs.
We prefer USPS Global Express Mail for shipping to Canada, Mexico and the Rest of the World. We will charge you for the additional cost of shipping, generally by sending an email invoice after receiving your order. We are open to other shipping methods, we just prefer the USPS Global Express Mail.
Refund, Returns and Cancellation Policies:
And if you don't like your pack, you can return the pack in unused condition with 30 Days for a full refund of the product price, less the shipping and handling costs.
This refund policy does not apply to any packs on sale. All sale packs are considered final sales, and CiloGear will offer no refunds on any such sales.
To return a pack, first email us and get an Return Authorization number. We need to be able to track the process, and we look forward to working with you, even with a return.
All packs made from our Dyneema fabric are not refundable. They are considered final sales. This includes the Dyneema WorkSacks and the NWD WorkSacks. We will work with our customers to achieve satisfaction, but the nature of the materials in these packs precludes our ability to refund the purchase price.
Frequently Asked Questions:
Do you Ship Internationally? Of course, we will ship a pack or packs wherever you want.
We strive to ship within three business days of receiving your order. We build all packs when ordered, and we charge credit cards when we start building the pack.
We generally ship UPS or Fedex Ground within the USA (not including Alaska or Hawaii), and a $15 fee is appended to all orders to cover this kind of shipping, and all handling costs.
We prefer USPS Global Express Mail for shipping to Canada, Mexico and the Rest of the World. We will charge you for the additional cost of shipping, generally by sending an email invoice after receiving your order. We are open to other shipping methods, we just prefer the USPS Global Express Mail.
Refund, Returns and Cancellation Policies:
And if you don't like your pack, you can return the pack in unused condition with 30 Days for a full refund of the product price, less the shipping and handling costs.
This refund policy does not apply to any packs on sale. All sale packs are considered final sales, and CiloGear will offer no refunds on any such sales.
To return a pack, first email us and get an Return Authorization number. We need to be able to track the process, and we look forward to working with you, even with a return.
All packs made from our Dyneema fabric are not refundable. They are considered final sales. This includes the Dyneema WorkSacks and the NWD WorkSacks. We will work with our customers to achieve satisfaction, but the nature of the materials in these packs precludes our ability to refund the purchase price.
Frequently Asked Questions:
Do you Ship Internationally? Of course, we will ship a pack or packs wherever you want.
